Returns & Refunds
RETURNS
We want you to be happy with your ArtOlive order. If you need to return an item or there is a problem with your delivery, please contact us and we will be happy to help.
Unopened Bottles
If you change your mind, please contact us within 14 days of receiving your order to tell us that you wish to cancel. Once you have notified us, you should return the goods within a further 14 days.
For change-of-mind returns, bottles should be unopened, unused and returned in their original condition.
Damaged or Incorrect Orders
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at ArtOliveltd@gmail.com with your order details and, where possible, photographs of the issue.
We will review the matter and arrange an appropriate remedy in accordance with your statutory rights.
Refunds
Once your return has been received and checked, any refund due will be processed to your original payment method.
Where you cancel an online order within your legal cancellation period, we will also refund the cost of standard delivery where required by law. If you selected a more expensive delivery option, only the standard delivery cost is refundable.
Refunds will be processed within the applicable legal timeframe. Please allow additional time for your bank or payment provider to show the payment in your account.
Opened Bottles
For food safety and hygiene reasons, we may be unable to accept change-of-mind returns of bottles that have been opened or unsealed.
This does not affect your statutory rights if the product is faulty, damaged or not as described.
To request a return, please email ArtOliveltd@gmail.com with your order number and, where applicable, the reason for your return.